PRIVACY NOTICE PURSUANT TO THE PERSONAL DATA PROTECTION ACT 2010 (PDPA)
This Privacy Notice (“Notice”) is issued by Rentradise Sdn Bhd (“Rentradise”, “we”, “our” or “us”) in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, which came into effect on 15 November 2013. This Notice outlines how we collect, use, process, and protect your personal data in connection with your engagement with our services.
By interacting with us, using our website https://rentradise.com.my, or engaging our services, you acknowledge and consent to the processing of your Personal Data as described in this Notice.
1. Definitions
• “Personal Data” refers to any information that identifies or can be used to identify you, either directly or indirectly. This includes sensitive personal data and any opinions about you in the course of commercial transactions.
• “Processing” means any operation performed on Personal Data, including collecting, recording, storing, organizing, adapting, using, disclosing, or erasing.
• “Affiliates” means any company, business entity, or organization under the control of, controlling, or under common control with Rentradise Sdn Bhd, whether within or outside Malaysia.
2. Collection of Personal Data
We may collect your Personal Data during your dealings with us, including when you:
• Make a booking or reservation with Rentradise;
• Register or create an account on our website or partner platforms;
• Communicate with us by phone, email, or social media;
• Participate in marketing activities, promotions, or surveys;
• Visit our managed homestay properties or offices.
The types of Personal Data we may collect include (but are not limited to):
• Name, identification number, and/or passport details
• Nationality and date of birth
• Gender and marital status
• Contact information (address, phone number, email address)
• Booking and payment details
• Property ownership or tenancy information (if applicable)
• Preferences for stay, property type, or amenities
• Feedback, reviews, and communications with us
• Images or video recordings captured via CCTV at our managed premises
• Bank or credit card details used for transactions
3. Sources of Personal Data
We may obtain your Personal Data from:
• Information you provide directly to us (through our website, booking forms, or communication channels);
• Our business partners, booking platforms, or online travel agents;
• Property owners, tenants, or agents we manage on behalf of;
• Third-party service providers and affiliates supporting our business;
• Publicly available sources such as social media, websites, and directories.
4. Purpose of Processing Personal Data
Your Personal Data may be processed for the following purposes:
1. To manage homestay bookings, reservations, and guest check-ins/check-outs;
2. To verify guest identity and process payments or refunds;
3. To provide customer service, respond to inquiries, or handle complaints;
4. To communicate with guests, property owners, and service partners;
5. To manage property listings, maintenance, and housekeeping schedules;
6. To perform internal administration, billing, and record-keeping;
7. To conduct market research, service enhancement, and data analytics;
8. To promote our homestay listings, offers, and services (with consent);
9. To comply with legal obligations, including local authority or immigration requirements;
10. To enforce our rights and protect our property or that of our clients;
11. For any other purposes directly related to the above.
5. Disclosure of Personal Data
Rentradise may share or disclose your Personal Data to the following parties when necessary:
• Our subsidiaries, affiliates, and business partners;
• Property owners, landlords, or tenants involved in managed units;
• Technology and IT service providers supporting our platform;
• Professional advisors including auditors, legal counsel, and accountants;
• Marketing and advertising service providers (subject to your consent);
• Financial institutions and payment gateways for processing transactions;
• Regulatory or government authorities as required by law;
• Law enforcement agencies for crime prevention, investigation, or prosecution;
• Any party involved in potential mergers, acquisitions, or business transfers.
All third parties are required to handle your data securely and use it only for authorised purposes.
6. Consequences of Refusal or Failure to Provide Personal Data
Providing your Personal Data is voluntary; however, failure to do so may result in:
• Inability to process your booking or reservation;
• Inability to provide customer support or communicate with you;
• Inability to comply with legal or regulatory requirements;
• Inability to inform you about updates, promotions, or offers;
• Inability to fulfil contractual obligations with property owners or tenants.
7. Your Rights Under the PDPA
You have the right to:
• Request access to and obtain a copy of your Personal Data held by us;
• Request correction of any inaccurate, incomplete, or outdated information;
• Withdraw consent or limit the processing of your Personal Data (subject to legal obligations);
• Opt out of receiving marketing or promotional communications.
Requests, inquiries, or complaints regarding your Personal Data should be made in writing to:
Data Protection Officer
Rentradise Sdn Bhd
[Insert Address of Registered Office]
📞 Tel: [Insert Contact Number]
📧 Email: [Insert Email Address]
Please include your name, identification number, and contact details for verification purposes.
8. Security of Personal Data
We implement reasonable technical and organizational measures to safeguard your Personal Data from unauthorized access, disclosure, alteration, or destruction. Our employees and service providers are also bound by confidentiality obligations.
However, please note that no electronic transmission or storage system is completely secure, and we cannot guarantee absolute protection.
9. Data Integrity and Retention
We take reasonable steps to ensure your Personal Data is accurate, complete, and up to date. Personal Data will only be retained as long as necessary to fulfil the purposes stated in this Notice or as required by law.
10. Changes to this Privacy Notice
Rentradise reserves the right to amend or update this Notice from time to time. The updated version will be posted on our website at https://rentradise.com.my. Continued engagement with us after such changes constitutes your acceptance of the revised Notice.
11. Language and Governing Law
This Notice is issued in English and is governed by the laws of Malaysia. In the event of any dispute, it shall be subject to the exclusive jurisdiction of the courts of Malaysia.